The idea for rustiquehome.co.uk stemmed from Neil's need of furnishing his newly bought house. The whole experience of sourcing the furniture that was affordable but still elegant made Neil realise that none of the local or online retailers offer products which are value for money coupled with satisfactory customer experience. The whole journey from ordering to receiving delivery and to assembly, it all left something to be desired.
There are three main principles on which RustiqueHome is built :
We take extreme care when chosing the products and suppliers. We only take supplies from sustainable sources and believe in ethical trading. Every product on our website is selected only after ensuring the quality of materials and their source, be it Wood, brackets & fixings, door handles or hinges.
We only chose suppliers who share same values to help us achieve our vision and values.
We aim to provide the best service to our customers and hence we have complete service of, starting right from ordering, delivery and assembly absolutely free. Our customers just need to order and wait for the deliver and installation date.
Our commitment to service extends to after sales, guidance and advice, product selection and spares ordering.
What sets us apart is our exceptional customer experience which we strive to provide right from ordering to setting up the furniture in the room of your choice to your satisfaction. Right through the life of the order we provide clear and timely communications about the progress of the order. Before the day of delivery we communicate and agree the delivery slot to suit your requirements and availability.